Last updated: 29 August 2026

We want you to be happy with your order, and this policy explains how cancellations, returns and refunds work. Nothing in this policy affects your statutory rights.

Change-of-mind cancellations

If you buy online, you may tell us that you wish to cancel within 14 days after the day you receive your order. After telling us, you then have a further 14 days to send the item back.

To start a return, email returns@reboterra.com with your order number. Please wait for our return instructions before posting the item so that we can provide an appropriate prepaid return method.

Return condition

You may inspect an item as you would in a shop. Please return it unworn, unused and in its original condition, with tags and packaging where reasonably possible. We may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary to inspect the item.

Return postage

Reboterra pays the reasonable standard cost of eligible returns. We will normally provide a prepaid return label or another prepaid method. If we agree that you should arrange postage yourself, we will reimburse the reasonable standard cost agreed with you in advance.

Refunds

We will refund the item price and, where required, the standard outbound delivery charge. Extra delivery costs chosen above the least expensive standard option are not refundable. Refunds are made to the original payment method without undue delay and no later than 14 days after we receive the returned goods or acceptable evidence that they have been sent back, whichever is earlier. Your bank or payment provider may take additional time to display the credit.

Faulty, damaged, incorrect or misdescribed items

If an item is faulty, damaged, incorrect or not as described, contact us as soon as possible at returns@reboterra.com with your order number and, where helpful, photographs. We will provide a suitable remedy and cover reasonable return costs. Your rights under the Consumer Rights Act 2015 are not limited by this policy.

Exchanges

Contact us if you would prefer an exchange. Availability cannot be guaranteed. Where an exchange is unavailable, we will arrange a return and refund so that you can place a new order.

Return address

Please contact us before returning anything. Approved returns are sent to:

Reboterra
21 Eccles Mews
Darwen
England
BB3 3SU
United Kingdom

Contact

Email: support@reboterra.com