Frequently Asked Questions

Orders

How do I place an order?

Browse our collections, select your preferred size and color, add your items to your cart, and proceed to checkout. Once your order is confirmed, you'll receive an email confirmation with your order details.

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to make changes or cancel your order, please contact our customer support immediately. While we'll do our best to help, we cannot guarantee changes once your order has been processed.

How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number and a link to track your delivery.

Shipping

Where do you ship?

We currently ship to selected domestic and international destinations. Available shipping options will be displayed during checkout.

How long does shipping take?

We aim to dispatch orders within 1-2 working days. Estimated delivery times will be provided before you complete your purchase.

Returns & Exchanges

What is your return policy?

We accept returns on items upto 28 days after purchase provided they are unworn, unwashed, and returned with all original tags and packaging. We require to be notified of the return within 14 days of purchase, a further 14 days is then given to return the item.

How do I start a return or exchange?

Contact our customer support with your order number, and we'll guide you through the return or exchange process.

Are return shipping costs covered?

Return shipping costs may vary depending on your location and the reason for the return. Please refer to our Returns Policy for full details.

Sizing

How do I choose the right size?

We recommend referring to our Size Guide available on each product page to find your best fit.

What if I'm between sizes?

If you're between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a more fitted look. Product descriptions may also include fit recommendations.

Products

Will sold-out items be restocked?

Some of our products may be restocked, while others are released in limited quantities. Follow us on social media or subscribe to our newsletter for restock updates.

How should I care for my clothing?

Please follow the care instructions on the garment label to help maintain the quality, colour, and fit of your clothing.

Why may colours look different online?

We aim to display our products as accurately as possible. However, colours may vary slightly depending on your screen settings and device.

Payments

What payment methods do you accept?

We accept major credit and debit cards, along with other secure payment options available during checkout.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways to help protect your personal and financial information.

Gift Cards

Do you offer gift cards?

If available, digital gift cards can be purchased through our website and used toward future purchases.

Customer Support

How can I contact you?

You can reach our customer support team via our Contact page or by emailing us directly. We'll get back to you as soon as possible during business hours.

What are your customer service hours?

Our support team is available during our listed business hours. Response times may be longer during weekends, holidays, or busy sale periods.